What are the business risks associated with using an unfamiliar PPE source?
The most critical risk is receiving unapproved, unsafe products. Providers report having received incorrect product, poor quality items, or counterfeit items that fail to protect staff from disease risks. Other risks include losing money and wasting staff time.
What can I do to minimize the risk of sourcing from unknown vendors?
Many healthcare providers trust their distributor partner to vet new sources. Those who choose to do their own sourcing should keep in mind that offers that sound too good to be true often are. If considering an unfamiliar source, do basic due diligence such as checking references and securing a sample. Watch for red flags including:
Are there resources to help me figure out if a new source is legitimate?
Many manufacturers of PPE post helpful end‐user purchasing information on their web sites, such as lists (or hotlines) to confirm authorized sellers, the models and list prices at which their products may be sold, and descriptions of the intended use, labeling, packaging and certification of various PPE supplies. Other resources that can help determine if a vendor is authentic:
What credentials should a legitimate seller be able to provide?
Be aware that some fraudulent sellers provide “manufactured” fake versions of the documents listed above.
What is the difference between credible commercial distributors and opportunistic brokers?
What risks are associated with a brokered transaction?
This transaction type is ripe for price gouging, especially in times of high demand. Brokered deals force buyers to bid against buyers, pushing prices up and driving goods to the highest bidder without consideration to where product is most needed. Additionally, because a broker does not accepts title to products, industry acceptable transportation controls are not guaranteed. This creates an increased risk for shipments being lost or damaged in transit. Some brokers produce counterfeit versions of branded‐product with fraudulent product registrations, certificates and/or test reports that do not meet federal quality standards. Some use official looking but misleading logos and brands in their communications.
What is my distributor doing to vet new sources of PPE?
Distributors are working diligently on behalf of their provider customers to vet and identify new PPE sources by leveraging the sourcing techniques described in this FAQ. Additionally, some distributors have international employees or agents who can evaluate inventory at overseas sites.